Privacy Policy
Commitment to Client Confidentiality
We operate an independent local resource for property owners seeking fire, smoke, and related restoration services in the Dallas area. We respect your privacy and do not sell, rent, or trade your personal information. Information submitted through this website may be used to respond to your inquiry and, where applicable, connect you with independent restoration service providers.
1Scope & Legal Entity
This Privacy Policy applies to personal information collected by Fire Damage Restoration Dallas (“Fire Damage Restoration Dallas,” “we,” “us,” or “our”) through our website located at https://firedamagerestorationindallas.com, our 24/7 technical dispatch communications, emergency field mobile units, customer support channels, and on-site property restoration management within Dallas County and surrounding municipal jurisdictions.
2Information We Collect
To execute emergency stabilization, board-up, soot decontamination, drying, and general contracting reconstruction, we collect information across three primary categories:
Direct Identification
Full name, property owner/tenant status, telephone number, email address, emergency alternate contact, and billing credentials.
Property & Loss Details
Physical loss address, Dallas ZIP code, incident timestamp, fire cause details, structural floor plans, utility meter tags, and photographic records.
Insurance Documentation
Carrier name, claim number, assigned insurance adjuster contact info, policy deductibles, scope itemizations, and Proof of Loss files.
3How We Use Your Information
We strictly use personal information for lawful and direct operational restoration requirements:
- Emergency Mobilization: Routing mobile response units, emergency board-up teams, and industrial drying equipment to your exact Dallas address.
- Claims Scoping & Xactimate Billing: Compiling forensic photo logs, moisture psychrometric charts, and line-item estimates for submission to your insurance carrier.
- Municipal Permitting & Inspections: Submitting framing, mechanical, plumbing, and electrical permit applications to the City of Dallas Building Inspection Division.
- Customer Communications: Sending real-time SMS dispatch alerts, inspection summaries, change order approvals, and restoration milestone updates.
5Data Security & Cloud Protection
We implement comprehensive administrative, technical, and physical safeguards. All digital communications through our website utilize 256-bit Transport Layer Security (TLS) encryption. Digital job files, moisture logs, and insurance claims are maintained in access-restricted, SOC-2 compliant cloud storage environments. Physical documentation gathered on-site is maintained in locked technical supervision facilities.
6Data Retention
We retain client project records, engineering reports, and insurance billing files for a period compliant with the State of Texas statutes of repose and limitations for construction and property repair (typically up to ten years following project completion). Non-essential digital cookies and web tracking telemetry are purged in standard rolling cycles.
7Your Privacy Rights (Texas TDPSA)
Under the Texas Data Privacy and Security Act (TDPSA) and applicable consumer laws, Texas property owners have the right to:
• Access: Request confirmation whether we process your personal data and obtain a readable copy of your project file.
• Correction: Correct inaccuracies in your personal records, billing address, or claims documentation.
• Deletion: Request deletion of personal data provided by you, subject to construction warranty and statutory record-keeping retention mandates.
• Communication Preferences: Opt out of non-transactional marketing communications at any time by replying “STOP” or emailing our privacy administrator.
Privacy Officer Contact Details
If you have questions regarding this Privacy Policy, wish to exercise your statutory privacy rights, or need assistance regarding your restoration claim file, please contact: